Frequently Asked Questions

Everything you need to know about our products, shipping, returns, and support.

Orders & Shipping

How long does it take to process my order?

Most orders are processed within 2-4 weeks depending on the level of customization (manufactured to order). After your order is shipped, you will receive a tracking code via email.

How long does shipping take?

Delivery typically takes 4–6 business days within the United States. International shipping times may vary depending on destination and customs processing.

Do you ship internationally?

Yes! We proudly ship to customers worldwide.

Can I track my order?

Absolutely. Once your order has shipped, you will receive a tracking number and tracking link via email.

What if my package is delayed?

Shipping carriers occasionally experience delays due to weather, holidays, or high shipping volumes. If your package appears delayed, please contact our support team and we'll be happy to assist.

Products

Are your shelves made from real wood?

Yes. All of our shelves are crafted from premium solid wood and feature natural grain patterns unique to each piece.

Will my shelf look exactly like the photos?

Because every piece is made from natural wood, variations in grain, color, texture, and shape are normal. These natural characteristics make each shelf one of a kind.

Is mounting hardware included?

Yes. Most shelves include the necessary mounting hardware and installation instructions.

How much weight can the shelves support?

Weight capacity depends on the shelf size and wall type. Please refer to the specific product description for detailed recommendations.

Do you offer custom sizes?

In some cases, we may be able to accommodate custom requests. Please contact us before placing an order to discuss your requirements.

Installation & Care

Is installation difficult?

Most customers can install our shelves using basic household tools. Detailed installation instructions are included with every order.

How do I clean and maintain my shelf?

Simply dust regularly with a soft cloth. Avoid harsh chemicals and excessive moisture to preserve the wood's natural beauty.

Can I use the shelves in bathrooms?

Yes, but we recommend avoiding prolonged exposure to excessive moisture and ensuring proper ventilation.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy on eligible items. Products must be unused and returned in their original condition and packaging.

How do I start a return?

Contact our support team with your order number and reason for the return. We will provide instructions for the return process.

When will I receive my refund?

Approved refunds are typically processed within 5–10 business days after we receive and inspect the returned item.

Are shipping fees refundable?

Original shipping charges are generally non-refundable unless the return is due to a damaged, defective, or incorrect item.

Damaged or Incorrect Orders

What should I do if my item arrives damaged?

Please contact us within 7 days of delivery and include photos of the product and packaging. We will work quickly to provide a replacement or refund.

What if I received the wrong item?

We sincerely apologize. Contact us with your order number and photos of the item received, and we'll make it right.

Payments & Security

What payment methods do you accept?

We accept major credit cards, debit cards, PayPal, and other secure payment methods available at checkout.

Is my payment information secure?

Yes. All transactions are encrypted and processed through secure payment providers to protect your personal information.

Contact Us

How can I reach customer support?

We're here to help.

Email: support@woodvera.com

Response Time: Within 24 business hours

If you have additional questions that aren't covered here, please don't hesitate to contact us. We're always happy to assist.