Shipping policy

Free Shipping

We are pleased to offer complimentary shipping on all U.S. orders. There is no minimum spend required to take advantage of this benefit.

Order Processing Time

Processing Duration: Because our items are handcrafted to order, please allow 2 to 4 weeks for customization and processing (excluding weekends and public holidays).

Cut-off Time: Any orders placed after 12:00 PM will begin processing on the following business day.

Shipping Time

Once your order has been processed and dispatched, deliveries within the United States generally take between 4 and 6 business days.

Shipping Methods

To guarantee a safe and timely arrival, we ship using trusted and reliable carriers, including USPS, FedEx, and UPS.

Tracking Your Order

A tracking number will be emailed to you within 1 to 2 business days after your package ships. You can use this number to monitor your delivery status directly on our website or through the carrier's tracking portal.

Address or Product Changes

If you need to modify your delivery address or change the items in your order, please submit a request within 24 hours of your purchase. Keep in mind that applying these modifications may extend your order's processing time by 1 to 2 business days.

Issues with Tracking Number

Please note that tracking information can take 3 to 7 days to refresh in the system. If your tracking details remain inactive 3 business days after you receive them, please reach out to us for support.

Missing Items

In the event that your delivery is incomplete, please notify our customer service team within 48 hours of receiving your package so we can provide a quick resolution.

Late Deliveries

Should your package fail to arrive by the expected delivery timeframe, kindly get in touch with us within 2 business days so we can investigate and assist you.

Contact Us

For any questions or additional support, please don't hesitate to reach out to our team.

Email: support@woodvera.com

Address: 1427 Tartan DR Allen, TX 75013, United States

Support Hours: Monday to Friday, 10:00 AM to 8:00 PM (EST)