Refund policy

Returns

We accept returns within 30 days of purchase. Items must be unused, in their original condition, and with all tags or packaging included.

Please note that custom-made items and gift cards cannot be returned.

To start a return, please email us at support@woodvera.com with your order number and reason for return. If your item arrives damaged, defective, or incorrect, we will provide a prepaid return label and cover the return shipping cost.

Exchanges

We offer exchanges for items that arrive damaged, defective, or incorrect.

Please contact us with your order details, and we will guide you through the exchange process. A replacement will be shipped after we receive and inspect the returned item.

Custom-made and discounted items are not eligible for exchange.

Refunds

Refunds are issued within 2 business days after we receive and inspect your returned item.

Depending on your bank or payment provider, it may take up to 7 business days for the refund to appear in your account.

Items that are not returned in their original condition may only qualify for a partial refund.

Contact Us

For any questions or support, please contact us:

Email: support@woodvera.com
Address: 1427 Tartan DR Allen, TX 75013, United States
Support Hours: Monday to Friday, 10:00 AM – 8:00 PM EST

We usually respond within 1–2 business days.